“The Giles Group did exactly what they promised. They rewrote our repair station manuals and training program, which led to both being FAA-accepted and approved. They know what they’re doing and we’ll use them again as needed.”
“The Giles Group quickly resolved our company’s issue with a FAA local office inconsistent interpretation of the regulations. With their extensive knowledge of regulatory policy and deep understanding of the FAA, our issue was resolved in record time. In addition, the FAA followed through with a policy clarification. Central Virginia Aviation is a highly-satisfied client.”
The Giles Group, Inc supported ATS Aviation Services during its FAA Repair Station Certification. ATS received its FAA approval and reported one of the FAA inspectors said, “This is one of the best set of manuals we’ve seen.”
“You and your team were very helpful in our journey to achieving our FAA Repair Station Certificate. The professionalism and work ethic of the Giles Group was exemplary and your knowledge of the regulations and the current FAA culture greatly enhanced our ability to finally reach this milestone. We will highly recommend The Giles Group to anyone in need of your services in the future.”
Meet the Team
Carol E. Giles, President
Since founding The Giles Group in 2011, Giles’s industry experience, regulatory knowledge, and relationships across aviation have contributed to crucial compliance solutions and resolutions for major airlines and leading MRO providers, as well as successful renewal certifications for U.S. and international maintenance facilities. She is also increasingly recognized as an effective expert witness.
In her post-FAA career, Giles developed training programs and presented workshops to support the U.S. Trade and Development Agency’s U.S.-Brazil Aviation Partnership and U.S.-India Aviation Cooperation Program. In addition, Giles serves as the regulatory liaison for a leading U.S. organization representing aviation service businesses. She serves on industry advisory boards and also provided regulatory support and technical assistance to an industry/government advisory rulemaking committee that made recommendations to the FAA on safety oversight and approvals.
Previously, Giles led the FAA’s aviation maintenance division. As the lead for the global MRO industry, she represented the FAA on U.S. and international aircraft maintenance policy groups, provided strategic counsel to top FAA officials, led FAA-industry teams, and served as National Transportation Safety Board member John Goglia’s special assistant. Giles also developed a series of aviation maintenance best practices documents.
An FAA-certificated Private Pilot, Giles holds an FAA Airframe and Powerplant Certificate. In her pre-FAA career, she was an AMT for a regional Part 121/135 operator and served as a Flight Platoon Sgt., Flight Engineer for the Alaska ArmyNational Guard.
Frederick J. Leonelli, Strategic Advisor
The Giles Group’s capabilities are enhanced by its partnership with former FAA regulatory executive Fred Leonelli. Since 1996, Leonelli has led the FJ Leonelli Group (FJLG) in developing strategies and safety solutions for clients worldwide, including U.S. and international airlines, repair stations, manufacturers, foreign civil aviation authorities, universities, associations, the U.S. Department of Defense, and the FAA.
Prior to starting FJLG, Leonelli led the FAA aircraft maintenance division as the senior executive responsible for implementing regulations and overseeing compliance. He advised FAA’s top officials on all areas of aircraft maintenance. Previously, he gained crucial field experience with by serving as a regional manager.
Leonelli holds a number of FAA certificates, including Airline Transport Pilot multi-engine fixed-wing, ATP Helicopter, and Commercial Pilot single-engine fixed-wing. An FAA Certificated Flight Instructor, he also holds an Airframe and Powerplant certificate.
Michael Anderson, Director of Business Development
Michael Anderson has more than 30 years in commercial aviation. An experienced executive of large organizations, Anderson leads by example, enthusiasm, and energy. He led maintenance and logistics organizations through growth and performance initiatives while realizing gains in performance, margins, and customer satisfaction. He excels at strategic planning, process improvement, budget forecast and achievement, developing and executing operational plans, in short, turning complex programs into success stories.
After a successful career in maintenance and logistics, which included serving as Vice President / General Manager for the HAECO Americas (formerly TIMCO Aviation Services) Greensboro, NC, MRO facility, Anderson decided to use his considerable experience and extensive aviation network to help aviation companies expand their business opportunities and capabilities as well as improve their facilities, programs, and processes.
Anderson holds an FAA Airframe and Powerplant Certificate and is a graduate of Wichita State University.
Steve Boyd’s decades of aviation experience bring extensive knowledge of design and certification of airplanes and systems. His M.S. from Virginia Tech in human factors engineering, combined with his FAA and manufacturing experience, give him deep understanding of human factors as an integral aspect of design. At Boeing he was responsible for human factors certification for all flight decks and at FAA he was instrumental in developing aircraft certification regulations and policies. Boyd is a graduate of the U.S. Air Force Academy.
Tom Burke has more than 30 years of regulatory experience, including serving as an FAA principal maintenance inspector overseeing airlines and international repair stations. His greatest expertise is powerplant maintenance. In his post-FAA career, Burke has been instrumental in the certification of new foreign repair stations and globally implementing regulations and U.S. airworthiness policy.
Max Halliburton provides clients pivotal regulatory, airline, and military experience. His FAA operations experience includes developing the first DFW certificate management office and overseeing the integration of five part 121 airlines into one American Eagle airline. His airline experience includes serving in key safety and quality assurance leadership positions. Halliburton’s consulting experience ranges from foreign government regulatory development to major airline safety audits. A retired military pilot/instructor/examiner, Halliburton holds an Airline Transport Pilot license for airplane multi-engine land and helicopter with type ratings in nine aircraft. He also holds a commercial pilot certificate for airplane single-engine land.
Gary Goodwin has more than 40 years of civil aviation experience with key airline maintenance and operations experience as well as high-level U.S. regulatory experience. At the FAA, Goodwin was Senior Advisor for Airworthiness and Operations. He initiated and chaired a Maintenance Review Board for a transport category aircraft that led to minimum requirements for airworthiness for a Part 25 aircraft and managed flight test. His regulatory experience also includes certification of small and transport category aircraft and repair stations under CFR 23, 25, 27, 29, 117, 119, 121, 125, 129, 133, and 145.
Tony Janco’s civil aviation experience includes part 121 line maintenance and technical support. After working with air carriers, his first FAA position was Aviation Safety Inspector, Airworthiness. Janco capped his FAA career as Aircraft Maintenance Division Senior Advisor where he applied his technical expertise and writing ability to produce technical documents for internal FAA as well as external audiences. A U.S. Air Force veteran, he holds an FAA Airframe and Powerplant Certificate and volunteers as an Aviation and Space Education Counselor.
Lynn Jensen has 40 years of regulatory experience. At FAA, he led the Flight Standards Service International Program, which included responsibility for IASA, international harmonization, and air carrier international code-share review. Also at FAA, Jensen oversaw the National Aviation Safety Inspection Program, Flight Standards Service training, and safety analysis of daily air carrier operations.
Rusty Jones is a nationally recognized aviation maintenance expert in Nondestructive Inspection (NDI), composites and regulatory compliance, aging aircraft, and additive manufacturing. Before joining FAA he capped his commercial airline career as NDI manager for a major carrier. His most recent FAA position was Senior Technical Specialist NDI/Composites Materials Maintenance. He has deep knowledge of certification and operational aviation regulations and extensive background in developing maintenance programs and structural maintenance/inspection programs, including MSG-3- based programs. Jones is also expert in supplemental inspection requirements, inspection and records review, EWIS, WFD, and flammability reduction regulations.
Stefan Keller has provided technical expertise and support on many FAA regulatory/guidance development teams. He was instrumental in writing operations and maintenance manuals for a start-up airline and has performed safety audits of foreign and domestic airlines and compliance audits and technical support for foreign repair stations in Japan and Taiwan. Among other assignments when working with FJLG, he assisted the Venezuelan government in improving its aviation oversight.
Kenneth Kerzner has more than three decades of aviation experience, including key FAA leadership positions and serving as maintenance manager for Eastern Air Lines. At the FAA, Kerzner developed crucial safety oversight programs, including the Voluntary Disclosure Reporting Program (VDRP) and Flight Standards Evaluation Program (FSEP). He also led the Flight Standards Service’s successful ISO 9001 certification effort and was QMS Management Representative. Kerzner is an ISO Registrar Accreditation Board-certified auditor.
Tom Kenny has more than four decades of civil aviation experience, both in commercial and general aviation. After his military service, he joined United Airlines and progressed through the ranks, retiring as a Manager in Engineering. Kenny’s specialty areas include airworthiness, safety and operational process review, ISO-9000 compliance auditing, and technical writing. An FAA-certificated Airline Transport Pilot, Kenny holds an FAA Airframe and Powerplant Certificate and is a graduate of Embry-Riddle Aeronautical University.
Chris Leonard brings The Giles Group more than 30 years experience in regulatory compliance, quality management, and training. She serves on multiple FAA issues committees, notably the Aviation Rulemaking Advisory Committee. Her manufacturing background includes serving as manager of delegation quality and compliance, ODAR administrator, PMA quality manager, and designated repair station inspector. A proficient project manager and technical writer, Leonard develops maintenance control procedures and writes and coordinates FAA and DoD regulatory training manuals. Founder of the International Society of Aviation Maintenance Professionals, she holds an FAA Airframe and Powerplant certificate.
Renato “Reni” Lutz
Reni Lutz has operational and regulatory aviation experience. His avionics experience includes line troubleshooting, aircraft modifications, and shop work. In his 27-year FAA career, he conducted air carrier and repair station oversight, including numerous certifications. His international regulatory work includes Europe, the Middle East, and Asia Pacific, as well as serving as Germany County Coordinator, which involved coordinating EASA and FAA relationships. His degree is in materials science engineering, with emphasis on aerospace composites. Lutz speaks fluent German and passable French.
Lynn McCloud Dorfman
Lynn McCloud Dorfman has 35 years of FAA, NTSB, and airline communications experience. She has written speeches, testimony, and op-ed articles for NTSB Chairman Deborah Hersman, two FAA administrators, and two US Airways CEOs. Also at FAA, she served as special assistant for communications to the Associate Administrator for Aviation Safety. Her experience at US Airways includes media relations, crisis communications, and marketing communications.
Dennis Niemeier provides The Giles Group nearly four decades of aviation experience in flight safety and program management. His experience includes leading FAA safety performance programs, developing analysis systems and policies, and managing teams of field experts. His most recent FAA position was System Approach for Safety Oversight (SASO) Program Office Manager. Niemeier holds an Airline Transport Pilot license with CE-500, LR-JET, and B-737 type ratings. He has more than 10,000 flight hours.
Max Schmitter has nearly three decades of regulatory experience, which includes air carrier and general aviation oversight. He has worked on initial certifications, proving/validation testing, ETOPS, and has extensive experience with air carrier safety management systems and voluntary reporting programs. Schmitter holds an Airline Transport Pilot license for airplane multi-engine land and helicopter with type ratings in three aircraft and is a Certificated Flight Instructor (Gold Seal).